We will gladly accept your return of UNWORN merchandise.
This is how you return your Wolverine product:
Please fill out the returns form that you can find inside the box when delivered.
Enclose this to the parcel and close it in a secure manner.
Go to the closest GLS shop within 14 days from the receipt of the purchase and buy a return label and send it.
Please note: We don’t accept returns shipped by DAO – as they will not be delivered to the warehouse but to a parcel store. We only accept GLS returns – in this way tracking is secured.
Items returned without payment of shipping or postage are rejected by Wolverineshop.dk
Returns must be shipped to:
Bonvita Footwear Company A/S
Please return item(s) in the original box. If the original box and tags are not attached to the product we will evaluate the state of the product and refund you according to the new product value. We also reserve the right to reject the return of the product if we can see that the product has been taken into use.
Please keep a copy of the return/exchange documentation for tracking purposes.
Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.
If you wish to exchange your product for another size, we kindly ask you to return the goods, whereafter we will refund your money, where after you can make a new purchase at www.wolverineshop.dk. In this way, you can ensure that the desired product is reserved for you.
DAMAGED OR DEFECTIVE PRODUCT
If you suspect your product is defective or damaged during shipment, please contact our Customer Service Team immediately by phone at (+45) 71 99 17 11 or by mail firstname.lastname@example.org.
We will work with you to expedite the replacement or refund of your item. If you wish to make a claim this must be done within 24 months after the purchase date, and you should keep your invoice as proof when sending in your claim. Claims cannot be accepted without proof of purchase.